Warranty & Return Policy

At Batterie Center, we stand behind the quality of our products and want you to shop with absolute confidence. Below you will find detailed information regarding our warranty periods, 30-day return guarantee, and how to process a return.

1. Warranty Policy 🛡️

We provide comprehensive warranty coverage for our products against manufacturing defects and quality issues under normal use:

• E-Bike Batteries: 2-Year (24 Months) Warranty

• E-Bike & Battery Chargers: 1-Year (12 Months) Warranty

• Other Replacement Batteries (Laptops, Power Tools, Portable Power Stations, etc.): 1-Year (12 Months) Warranty

Note: The warranty does not cover damages caused by human error, water damage, improper use, unauthorized modification, or extreme storage conditions.

2. 30-Day Money-Back Guarantee 🔄

If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving your order for a refund or exchange. The item must be returned in its original condition, securely packaged, and without signs of physical damage or heavy use.

3. Return Shipping Costs: Who Pays? 📦

We strive to be fair and transparent about return shipping costs based on the reason for the return:

✅ When We Provide a FREE Return Label (We Pay)

Batterie Center will cover the return shipping costs and provide a prepaid return label if:

• Quality Issues: The product arrives damaged, defective, or fails to operate properly upon arrival.

• The "Compatibility Guarantee" Rule: If you contacted our technical support team before making your purchase, provided your device/e-bike details, and we confirmed compatibility in writing—but the product turns out to be incompatible—we will take full responsibility and pay for the return.

👤 When the Customer Covers Return Shipping (You Pay)

The customer is responsible for arranging and paying for the return shipping in the following situations:

• Changed Your Mind: You simply no longer want or need the item.

• Ordered the Wrong Item: You purchased an incompatible battery or charger without consulting our support team for confirmation prior to placing the order.

• Other Personal Reasons: Any other returns not related to product defects or our direct sizing advice.

4. How to Initiate a Return 📝

Please do not send items back without contacting us first. To ensure a smooth return process:

1. Contact Us: Send an email to support@batterie-center.com with your Order Number, a brief reason for the return, and photos/videos if the item is defective.

2. Get Approval: Our team will review your request within 1-2 business days. If applicable, we will send you a prepaid return label.

3. Pack Safely (Important): Lithium-ion batteries are classified as hazardous materials. You must pack the battery securely in its original packaging (or equally sturdy cardboard) to prevent short circuits or movement during transit.

4. Ship It Back: Drop the package off at the designated courier or use your own shipping method (trackable service highly recommended) to the address below.

5. Authorized Return Address 🏢

For all approved returns, please send the package to our warehouse:

Silver Centre GmbH Chemnitzer Straße 11 12621 Berlin Deutschland

Contact Information: E-Mail: support@batterie-center.com Tel.: +49 (0)30 60985356

(Please ensure you include a note with your Order Number inside the package so our warehouse team can identify and process your refund quickly.)